The short version
- If a count we delivered drops, we top it back up for free.
- Cancel before delivery starts and you get your money back in full.
- If we can't finish an order, you get back the part we didn't deliver.
- Signed-in orders are refunded to your wallet. Guest orders go back to your Mobile Money.
- Delivered results can't be returned, so the delivered part of an order isn't refundable.
01Our non-drop guarantee
Every order is non-drop. If the count on your page or post falls below where it was when we finished your order (your starting count plus what we delivered), we top it back up to that level, free of charge. Refills are free for as long as we offer that service on our website. That's what "lifetime refill" means on our price list. Some services show a set refill period instead, such as Refill: 30 Days. For those, refills are free for that many days after we finish your order.
A refill is covered when:
- the order was delivered by us and you have its order reference;
- the account, page or post is still public;
- the link or username is the same one you ordered for;
- the post or video hasn't been deleted or uploaded again.
A refill isn't covered when:
- you changed the username or link, made the account private, or deleted or re-uploaded the post;
- the platform removed, banned or restricted the account or post;
- the drop is in followers, likes or views that weren't part of our order;
- you ordered the same service for the same link from another provider while our order was running;
- it's a live stream service, such as YouTube Live Stream Viewers. Those viewers watch for the time shown on the service (for example 30 minutes) and then leave, so they aren't refilled.
02How to ask for a refill
- Message us on WhatsApp or Telegram with your order reference (for example, ACB-4821K).
- Tell us the count you see now, or send a screenshot.
- We check the order and start the refill, then message you when it's done.
03Cancelling an order
- Before delivery starts, you can cancel for a full refund. Message us with your order reference.
- After delivery has started, we stop the order wherever we can and refund the part that hasn't been delivered yet.
- If we cancel an order, for example because the link doesn't work or the content breaks our Terms of Service, we refund everything that hasn't been delivered.
04Refunds for orders we can't complete
Sometimes we can't deliver the full amount you ordered. When that happens, we refund the part we didn't deliver, worked out in proportion to the price you paid.
400 not delivered ÷ 1,000 ordered × GH₵45.00 = GH₵18.00 refunded
For packs, we work it out item by item, using each item's share of the pack price.
05What isn't refundable
- The delivered part of an order. Followers, likes, views and plays can't be taken back once they're delivered.
- A wrong link. If you gave us a wrong link and delivery had started, what went to that link isn't refundable. We'll stop the order and either refund the rest or send it to the right link, whichever you prefer.
- Changes during delivery. If you make the account private, change the username or delete the post while we're delivering, we pause the order. Once it's fixed, we carry on; if you'd rather stop, we refund what hasn't been delivered.
- Platform action. If a platform bans, removes or restricts your account or post, we can't refund what was already delivered.
- Results we don't promise, such as sales, reach or monetisation.
- Network fees your Mobile Money provider charges you to send a payment.
06Where your refund goes
| How you paid | Where the refund goes | How fast |
|---|---|---|
| From your wallet | Back to your wallet. | As soon as we process it |
| Mobile Money, while signed in | To your wallet, so you can use it straight away. Prefer Mobile Money? Just ask. | Wallet: as soon as we process it. Mobile Money: usually within 3 working days |
| Mobile Money, as a guest | To the Mobile Money number that paid. | Usually within 3 working days |
| Mobile Money sent by hand on WhatsApp | To the number that paid, or to your wallet if you have an account. | Usually within 3 working days |
Wallet refunds show up in My orders, under Wallet, with the order they came from.
07Your wallet balance
Your wallet balance never expires. If you'd like unused money back, message us with the email address you sign in with and the amount. We'll send it to the Mobile Money number it came from, usually within 3 working days, minus any charge the network takes for the transfer.
If money reached your balance by mistake, for example from a payment that was later reversed, we'll correct your balance and tell you.
08Payment problems
- You paid less than the total. We'll contact you. You can pay the rest and we'll start your order, or we'll refund what you sent.
- You paid twice, or too much. We return the extra to your wallet or your Mobile Money.
- Money left your account but the payment shows as failed. Your network usually reverses this by itself. If it doesn't, message us with the transaction ID and we'll check with Moolre and sort it out.
- A payment is reversed after we deliver. We may stop any remaining delivery, take the amount back from your wallet balance, or suspend the account.
09How to ask for a refund
Message us on WhatsApp or Telegram with your order reference, or your payment reference (it starts with MLR-) for Mobile Money payments made on the website. Tell us what went wrong, and we'll reply as soon as we can.